Refund policy

​Return & Exchange Policy

Gud Gum takes utmost care to ensure your food reaches you safely. But in the unforeseen situation you receive your package in a damaged condition or damaged in transit, please email us at founders@gudgum.in mentioning your Order ID. Following which if necessary, refunds will be processed within 7 business days.

Gud Gum acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.

 Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else Gud Gum will not be liable to accept the product. We will investigate the damage from our end and replace the product, where required. 

All couriers of this nature will be borne by the customer themselves. Gud Gum will only bear the expenses of the transaction after the replacement of the product, if necessary.

No cancellation or refunds will be allowed or permitted once the order has been placed.